At Moma Enterprises, we are committed to providing reliable, timely, and transparent support to our customers. This Support Policy outlines the scope, process, and standards of customer support offered by us.

By contacting our support team or using our services, you agree to the terms described in this policy.

Scope of Support

Our support team assists with:

• General inquiries about our products and services

• Technical assistance related to website usage and transactions

• Order status, billing, and payment-related queries

• Account access, password reset, and login issues

• Guidance on policies (Privacy Policy, Terms & Conditions, etc.)

⚠️ Please note: Support does not cover third-party services, external websites, or hardware/software issues unrelated to Moma Enterprises.

Support Channels

You can reach our support team via:

• Email: enterprises.moma@gmail.com

• Phone: +91 9556611955

• On-Site Address:
  Plot No-531, At/Po-Hariharpur, Via/Ps-Sarankul, Block-Odgaon

Support Hours

• Monday – Friday: 9:00 AM – 6:00 PM

• Saturday – Sunday & Public Holidays: Closed

• Queries received outside business hours will be addressed on the next working day.

Response Times

We aim to respond to support requests within:

• General Queries: 24–48 hours

• Technical Issues: 48–72 hours (depending on complexity)

• Billing & Payments: 3–5 business days

Resolution Process

1. Acknowledge: We confirm receipt of your query.

2. Review: Our team investigates the issue.

3. Resolve: We provide a solution or update within the committed timeframe.

4. Follow-up: If needed, we reach out for additional details or confirmation.

Escalation

If your issue is not resolved within the promised timeframe, you may request escalation to a senior support manager or the Grievance Officer.

Customer Responsibilities

To help us serve you better, please:

• Provide accurate details about your issue (order ID, account info, screenshots, etc.).

• Be available for communication during business hours.

• Maintain respectful interaction with our support team.

Grievance Officer

In compliance with applicable law, our Grievance Officer is:

Moma Enterprises
Plot No-531, At/Po-Hariharpur, Via/Ps-Sarankul, Block-Odgaon
? Phone: +91 9556611955
? Email: enterprises.moma@gmail.com
? Mon to Fri (9 AM – 6 PM)